Fifth International Conference on Financial Literacy and Financial Inclusion
Digital Finance and Its Impact on Improving the Well-being of Financial Services Consumers

32, NOVY ARBAT ST, MOSCOW

12 February 2019

30+ SPEAKERS

150+ PARTICIPANTS

About conference

FINFIN – is an annual international conference aiming to bring together financial institutions, state bodies, and expert community to exchange and share best practices and the latest trends in the area of financial literacy and financial inclusion. The Conference fosters an open dialog between market practitioners, government officials and researchers. It also provides an ideal environment to develop new initiatives that would ensure sustainable development of the industry, increase the availability and quality of financial services for the population, and promote financial literacy programs in order to
improve the well-being of Russian citizens.

The conference is traditionally organized with the participation of representatives of the Bank of Russia.

FINFIN 2019 Concept

Key topics

The most relevant topics in the area of financial literacy and financial inclusion

Speakers

High-level representatives of government bodies, financial institutions and expert community from Russia and abroad

Program

Draft conference agenda with invited speakers
8:30 - 9:30

Morning Coffee Break

9:30 - 10:00
PUSHKIN ROOM

Welcome Address

Speakers

EVGENY SHULEPOV Deputy of the State Duma of the Russian Federation, Member of the State Duma Committee on Financial Market
10:00 - 11:30
PUSHKIN ROOM

Session 1

Availability of digital financial services and consumer protection: Russian and foreign standards

Moderators

MIKHAIL MAMUTA Member of the Council of the Bank of Russia, Head of the Service for Consumer Protection and Financial Inclusion, Bank of Russia
 
ANNA ZELENTSOVA Advisor, Strategic Coordinator, Russia’s Financial Education and Financial Literacy Project at the Russian Ministry of Finance; Co-chair, Subgroup on Financial Consumer Protection and Financial Literacy, Group of Twenty (G20)

Speakers

FLORE-ANNE MESSY Head of the Insurance, Private Pensions and Financial Markets Division, Directorate for Financial and Enterprise Affairs, OECD, and Executive Secretary of the OECD/INFE
Pedro Dias Head of Standing Committee, International Financial Consumer Protection Organisation (FinCoNet), Head, Legal and Complaints Division, Banking Conduct Supervision Department, Bank of Portugal
Royston Braganza CEO, Grameen Capital India
Tatyana Zharkova Managing Director, Fintech Association
PAVEL MEDVEDEV Advisor to the President at the Association of Russian Banks, Financial Ombudsman
11:30 - 12:00

Coffee Break

12:00 - 13:30
PUSHKIN ROOM

Session 2

Responsible Сonsumer of Financial Services in the Digital Age: Time or Burden of Free Choice

Moderator

ELENA STRATYEVA Director, Russian Microfinance Center, President, National Association of Microfinance Market Stakeholders
13:30 - 14:30

Lunch

14:30 - 16:00
PUSHKIN ROOM

Session 3

“Customer journey” in the digital environment: will the gap in trust between financial institutions and consumers of financial services be reduced?

Moderator

ELMAN MEKHTIEV Chair of the Council, SRO “MiR”
14:30 - 16:00
TOLSTOY ROOM

Session 4

Effective financial education tools for consumers of digital financial services: mentoring or self-education?

Moderator

VASILY SOLODKOV Director of the Banking Institute, Higher School of Economics
16:00 - 16:30

Coffee break

16:30 - 18:00
PUSHKIN ROOM

Session 5

From credit services to social services: financial institutions as a personal assistant for managing key areas of human life

Moderator

PAVEL SAMIEV CEO, Analytical Agency "BusinessDrom"
18:00 - 18:15
PUSHKIN ROOM

Concluding Remarks

Speakers

ELENA STRATYEVA Director, Russian Microfinance Center, President, National Association of Microfinance Market Stakeholders

Photos

Best moments of FINFIN 2018

Organisers

Media partners

Address and Contacts

Address
MARRIOTT NOVY ARBAT 
32, Novy Arbat Street, Moscow, 121099, Russian Federation
Contact us
Tel.: +7 (495) 258-8705258-6831
Email: finfin@rmcenter.ru
PROJECT MANAGER

Anastasia Demidenko
ademidenko@rmcenter.ru

MEDIA RELATIONS

Elena Leontieva
eleontieva@rmcenter.ru