Fifth International Conference on Financial Literacy and Financial Inclusion
Digital Finance and Its Impact on Improving the Well-being of Financial Services Consumers

32, NOVY ARBAT ST, MOSCOW

12 February 2019

30+ SPEAKERS

150+ PARTICIPANTS

About conference

FINFIN – is an annual international conference aiming to bring together financial institutions, state bodies, and expert community to exchange and share best practices and the latest trends in the area of financial literacy and financial inclusion. The Conference fosters an open dialog between market practitioners, government officials and researchers. It also provides an ideal environment to develop new initiatives that would ensure sustainable development of the industry, increase the availability and quality of financial services for the population, and promote financial literacy programs in order to
improve the well-being of Russian citizens.

The conference is traditionally organized with the participation of representatives of the Bank of Russia.

FINFIN 2019 Concept

Speakers

High-level representatives of government bodies, financial institutions and expert community from Russia and abroad

Program

Draft conference agenda with invited speakers
8:30 - 9:30

Morning Coffee Break

9:30 - 10:00
PUSHKIN ROOM

Welcome Address

10:00 - 11:30
PUSHKIN ROOM

Session 1

Availability of digital financial services and consumer protection: Russian and foreign standards
11:30 - 12:00

Coffee Break

12:00 - 13:30
PUSHKIN ROOM

Session 2

Presenting results of the research on the level of digital literacy of financial services consumers, followed by a discussion
13:30 - 14:30

Lunch

14:30 - 16:00
PUSHKIN ROOM

Session 3

“Customer journey” in the digital financial environment: will the gap in trust between financial institutions and consumers of financial services be reduced?
14:30 - 16:00
TOLSTOY ROOM

Session 4

Effective financial education tools for consumers of digital financial services: mentoring or self-education?
16:00 - 16:30

Coffee break

16:30 - 18:00
PUSHKIN ROOM

Session 5

From credit services to social services: financial institutions as a personal online assistant for managing key areas of human life
16:30 - 18:00
TOLSTOY ROOM

Session 6

Cybersecurity of consumer data and reducing the risks of using digital financial services: who and how will provide both?
18:00 - 18:15
PUSHKIN ROOM

Concluding Remarks

Photos

Best moments of FINFIN 2018

Organisers

Media partners

Address and Contacts

Address
MARRIOTT NOVY ARBAT 
32, Novy Arbat Street, Moscow, 121099, Russian Federation
Contact us
Tel.: +7 (495) 258-8705258-6831
Email: finfin@rmcenter.ru
PROJECT MANAGER

Anastasia Demidenko
ademidenko@rmcenter.ru

MEDIA RELATIONS

Elena Leontieva
eleontieva@rmcenter.ru